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Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 30 days of receiving your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.  Shipping costs are non-refundable.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@s-vcorp.com and send your item to: Smith & Vandiver Corp, 480 Airport Blvd., Watsonville CA 95076, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, mail to:
Smith & Vandiver Corp.
480 Airport Blvd.
Watsonville, CA 95076

 You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns and exchanges can only be made when the returned package is received. Therefore, Smith & Vandiver recommends that you use an insured courier (UPS, FedEx, USPS or Parcel Post) for any shipment and keep the shipping receipt to track the status of your package.

Questions? Contact Us
(800) 722-1434 or info@S-Vcorp.com